FAQ
How can I make a payment?
Payment can be made through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction), Online payment through bank transfer and Cash on Delivery
Do you accept payment through Cheque /Demand Draft?
No, presently we are not accepting payment through Cheque /Demand Draft.
What happens if merchandise ordered is out of stock?
If the merchandise is out of stock when you are adding it to your shopping bag, you will be informed immediately, and the merchandise won't get added to the shopping bag. If the merchandise is out of stock after it has been added to your shopping bag but before checkout is completed, you will be informed at the time of check out. Automatically it shall be removed from your cart. If merchandise goes out of stock after you placed the order and received an order-confirmation, then we will put our best to fulfill the order by sourcing the selected merchandise. In circumstances that we are not able to source it for you, or if it is take longer than 7 days to ship, we will update you about the order status and in case of order cancellation we shall reverse any charges made to your credit / debit card against that merchandise.
Is there a limit to the quantity that I can order for?
No, however when the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.
What is your return/refund and replacement policy?
We offer a 14 day return & refund policy, which is applicable to most products sold on randbfashion.com. Please refer our returns policy for more details.
In case I change my mind about the color / size picked up, can I have it exchanged?
No, at this point we do not have the exchange facility.
Where do you deliver?
ما هي المناطق التي يشملها التوصيل؟
Are there any places/ items for which delivery might take longer?
The expected time taken to dispatch the shipment is given against each product on the respective product details. page. Typically, all Kingdom of Saudi Arabia deliveries are completed within 1-3 days once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far-to-reach areas, due to poor logistics connectivity.
What happens in case I am not available when you deliver the merchandise?
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in your absence.
What if only part of my order has arrived?
In some cases, some merchandise may not be ready to ship, and so we may ship a partial order of the merchandise that is ready to ship. The remaining merchandise shall be shipped as soon as it becomes available, but no later than 7 days from your order. If we are not able to ship the item within 7 days from your order, we will cancel the unshipped merchandise and shall inform you about it. For more details, you can check the order status in the “My Account” section.
